Refund policy

Return and Refund Policy

Last Updated: February 9, 2026

We understand that sometimes things don't go as planned, and you may need to return or exchange an item. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

• Returns are accepted within 30 days of receiving your order. Items must be in their original, unused condition, with all original packaging, tags, and labels intact.
• Certain items such as personalized or perishable products may not be eligible for return.
• To request a return, please contact our customer support team at contact@beyondoriva.com

2. Process for Returning Items

• To initiate a return, email us with your order number and the reason for the return.
• We will provide you with the return instructions and address to send your item(s) back.

3. Refunds

• Refunds will be processed after the returned product has been inspected. Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

4. Exchanges

• If you wish to exchange an item for a different size, color, or product, please contact us for further instructions. We will guide you through the exchange process.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a return or replacement at no cost to you.